Privacy policy
EXWAYBOARDZ (“we”, “our”, or “us”) operates this website and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
When you place an order, contact us, or interact with our services, we may collect:
Full name
Billing address
Shipping address
Email address
Phone number
Payment information (processed securely by third-party payment providers; we do not store full payment details)
1.2 Order Information
When you purchase from us, we collect:
Products purchased
Order total and transaction details
Shipping method and tracking information
Return or refund request details
1.3 Device and Usage Information
When you browse our website, we may automatically collect:
IP address
Browser type and version
Time zone settings
Device type
Pages viewed and browsing behavior
Referring URLs
Cookies and tracking data
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Send order confirmations and shipping updates
Provide customer support
Handle returns and refunds
Improve website performance and user experience
Prevent fraud and enhance security
Comply with legal obligations
Send marketing emails (only if you opt in)
3. Legal Basis for Processing
We process your information based on:
Contract necessity (order fulfillment)
Your consent (marketing emails)
Legal obligations (tax, fraud prevention)
Legitimate business interests (service improvement and security)
4. Sharing Your Information
We do not sell your personal information.
We may share your data only when necessary with:
Service Providers
Payment processors (Shopify Payments, PayPal, Stripe, etc.)
Shipping carriers
Email and customer support platforms
Analytics and hosting providers
Legal Compliance
We may disclose information if required to:
Comply with legal obligations
Respond to lawful requests
Protect our rights and prevent fraud
5. Cookies and Tracking Technologies
We use cookies to:
Remember user preferences
Maintain shopping cart functionality
Analyze website traffic
Improve marketing and advertising performance
You can disable cookies through your browser settings, but some features may not work properly.
6. Data Retention
We retain your information only as long as necessary to:
Fulfill orders
Comply with legal, tax, and accounting requirements
Resolve disputes
Enforce agreements
After this period, data is securely deleted or anonymized.
7. Data Security
We implement security measures including:
SSL encryption
Secure payment processing
Restricted access to personal data
Regular system monitoring
However, no online transmission is completely secure.
8. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Opt out of marketing communications
Request a copy of your data
Contact us at support@exwayboardz.com to exercise these rights.
9. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
Know what personal data we collect
Request deletion of your data
Opt out of data sharing (we do not sell personal data)
Not be discriminated against for exercising your rights
10. International Data Transfers
If you access our website outside the United States, your data may be transferred and processed in the United States. By using our website, you consent to this transfer.
11. Third-Party Services
Our website may contain links or integrations with third-party services. We are not responsible for their privacy practices.
12. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from minors. If such data is found, it will be deleted.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14. Contact Us
EXWAYBOARDZ
811 Gray Street South
Gulfport, FL 33707
United States
Email: support@exwayboardz.com