Return policy

At EXWAYBOARDZ, we are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the terms below.

1. Return Window

We offer a 30-day return policy starting from the date your order is delivered.

To be eligible for a return, your request must be submitted within this 30-day period.

2. Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

The item must be unused and in original condition
The item must be returned in its original packaging
All accessories, manuals, and parts must be included
Proof of purchase (order number or receipt) is required

3. Non-Returnable Items

The following items cannot be returned:

Items showing signs of misuse, damage, or improper handling
Items without original packaging or missing components
Clearance items or final sale products (if applicable)
Damage caused by user handling or negligence

4. Return Process

To initiate a return, please contact us at:

support@exwayboardz.com

Please include:

Your full name
Order number
Reason for return
Photos or videos (if the item is damaged or defective)

Once your request is reviewed and approved, we will provide return instructions.

5. Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service.
We are not responsible for lost return shipments.

6. Refunds

Once your returned item is received and inspected:

You will be notified of approval or rejection of your refund
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method

Please note that banking processing times may vary depending on your financial institution.

7. Damaged or Defective Items

If your item arrives damaged or defective:

Please contact us within 48 hours of delivery
Provide clear photos or videos of the issue
We will offer a replacement, repair, or refund after verification

8. Order Cancellation

Orders can be canceled within 12 hours of purchase if they have not yet been processed or shipped. Once shipped, orders cannot be canceled.

9. Exchanges

We currently do not offer direct exchanges. If you need a different item, please request a return and place a new order.

10. Contact Us

EXWAYBOARDZ
811 Gray Street South
Gulfport, FL 33707
United States

Email: support@exwayboardz.com