Shipping policy
At EXWAYBOARDZ, we are committed to delivering your order in a timely and reliable manner. This Shipping Policy explains how we process and ship orders placed on our website.
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. In such cases, customers will be notified by email.
2. Shipping Time
Once your order has been shipped, estimated delivery times are:
United States Standard Shipping: 3–7 business days
Delivery times may vary depending on your location, carrier delays, weather conditions, or peak shopping seasons.
3. Shipping Area
We currently ship within the United States only.
We do not offer international shipping at this time.
4. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
Tracking number
Carrier information
Tracking link
Tracking information may take 24–48 hours to update after shipment.
5. Shipping Delays
While we work with reliable carriers, delays may occur due to:
Severe weather conditions
Carrier operational delays
High order volume periods
Holidays or peak seasons
EXWAYBOARDZ is not responsible for delays caused by shipping carriers once the package has been dispatched.
6. Incorrect Address
Customers are responsible for providing accurate shipping information.
We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
If you notice an error, please contact us immediately at support@exwayboardz.com within 12 hours of placing your order.
7. Lost or Missing Packages
If your package is marked as delivered but not received, please:
Check your shipping address and surrounding area
Contact the shipping carrier
Contact us for assistance
We will do our best to help resolve the issue, but final responsibility depends on carrier investigation results.
8. Contact Us
EXWAYBOARDZ
811 Gray Street South
Gulfport, FL 33707
United States
Email: support@exwayboardz.com