Shipping policy

At EXWAYBOARDZ, we are committed to delivering your order in a timely and reliable manner. This Shipping Policy explains how we process and ship orders placed on our website.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. In such cases, customers will be notified by email.

2. Shipping Time

Once your order has been shipped, estimated delivery times are:

United States Standard Shipping: 3–7 business days

Delivery times may vary depending on your location, carrier delays, weather conditions, or peak shopping seasons.

3. Shipping Area

We currently ship within the United States only.

We do not offer international shipping at this time.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

Tracking number
Carrier information
Tracking link

Tracking information may take 24–48 hours to update after shipment.

5. Shipping Delays

While we work with reliable carriers, delays may occur due to:

Severe weather conditions
Carrier operational delays
High order volume periods
Holidays or peak seasons

EXWAYBOARDZ is not responsible for delays caused by shipping carriers once the package has been dispatched.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

If you notice an error, please contact us immediately at support@exwayboardz.com within 12 hours of placing your order.

7. Lost or Missing Packages

If your package is marked as delivered but not received, please:

Check your shipping address and surrounding area
Contact the shipping carrier
Contact us for assistance

We will do our best to help resolve the issue, but final responsibility depends on carrier investigation results.

8. Contact Us

EXWAYBOARDZ
811 Gray Street South
Gulfport, FL 33707
United States

Email: support@exwayboardz.com